Privacy Policy

Information We Collect

We may collect personal information from you when you visit our website, contact us through our website, or use our services. The types of personal information we may collect include:

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• Name, address, and contact information (phone number and email address)

• Pet’s name, age, and medical history

• Payment information (credit card or bank account information)

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How We Use Your Information
We use your personal information to provide you with veterinary services and to manage our business operations. Specifically, we may use your personal information for the following purposes:​

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• To communicate with you regarding your pet’s medical care

• To process payments for our services

• To send you promotional materials or newsletters (only if you have given us consent to do so)

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Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:​

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• To provide you with veterinary services (e.g., sharing your pet’s medical history with a specialist or referral hospital)

• To process payments for our services (e.g., sharing your payment information with our payment processor)

• To comply with legal obligations (e.g., sharing your information with law enforcement or regulatory authorities)

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SMS Terms of Use

1. You will receive messages for upcoming appointments, scheduled services, and general customer care.

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2. You can cancel the SMS service at any time. Just text "STOP" to the message. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. To resubscribe and opt back in to receive texts from this number, text “START”.

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3. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance or how to unsubscribe.

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4. Carriers are not liable for any delayed or undelivered messages.

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5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency  varies  , and if you  have any questions about your text plan or data plan, it is best to contact your wireless provider. 

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No mobile opt-in data or numbers will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

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Third-Party Websites
Our website may contain links to third-party websites, which have their own privacy policies. We are not responsible for the privacy practices or content of these websites.

 

Recordings

We record our phone calls and exam room visits for purposes of training. If you would like to opt out of exam room recordings, please communicate your wishes prior to the exam.

Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, and use. However, no transmission of data over the internet can be guaranteed to be completely secure, and we cannot guarantee the security of any information you transmit to us.

Updates to this Privacy Policy
We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page periodically to review any changes.

Contact Us
If you have any questions or concerns about our Privacy Policy or our handling of your personal information, please contact us at 907-746-7387.